KNODROP

Refunds Policy

Last updated: June 9, 2026

Thank you for purchasing digital products from Knodrop. We want to ensure you are completely satisfied with your purchase. This Refunds Policy outlines the terms and conditions for refunds of our digital products.

1. Cooling-Off Period

If You Change Your Mind Under the Consumer Contracts Regulations, you typically have a 14-day cooling-off period to cancel an online purchase. However, this is waived for ebooks once downloading has started, provided:

  • You gave express consent to start downloading immediately.
  • You were notified that you would lose your right to cancel once the download began.

2. Faulty Digital Products

If the Ebook Is Faulty Under the Consumer Rights Act, digital content must be of satisfactory quality, fit for purpose, and as described (e.g., the file is not corrupted or missing pages). If your ebook fails to meet these standards:

  • You are legally entitled to a repair or replacement.
  • A full or partial refund (price reduction) is only generally applicable if a repair or replacement is impossible or cannot be done within a reasonable time.

3. Eligibility for Refund

To be eligible for a refund, the following conditions must be met:

  • The digital product must be returned within the specified time frame (as outlined in the relevant section).
  • The digital product must be in its original condition and not have been modified or altered.
  • The refund request must be submitted in writing to our customer service team.

4. How to Request a Refund

To request a refund for a digital product, please contact us at:

In your request, please include:

  • Your order number
  • A description of the issue with the digital product
  • Any relevant supporting documentation

5. Processing Time

Once we receive your refund request, we will review it and respond within 15 business days. If your request is approved, the refund will be processed to your original payment method. Please note that it may take an additional 5-10 business days for the refund to appear in your account, depending on your financial institution.

6. Non-Refundable Items

The following items are non-refundable:

  • Digital products that have been downloaded or accessed
  • Products that have been modified or altered
  • Items purchased during promotional periods if the promotion has ended

7. Changes to This Policy

We reserve the right to modify this Refunds Policy at any time. Any changes will be posted on this page, and the updated policy will be effective immediately. We recommend that you review this page periodically for any changes.

8. Contact Us

If you have any questions about this Refunds Policy, please contact us: